Policies & Privacy

Delivery Area
We only ship to the Continental US.

Delivery Times
All products are built to order and are shipped within 2-4 weeks, so could take 3-5 weeks to be delivered.

Shipping Fees
All products shipped to the Continental US are shipped free except if ordering only one bar stool, which would be $90.00 (orders of multiple bar stools ship free).

Exchanges & Returns
Refunds or exchanges can only be made within 30 days of purchase and will incur a 20% restocking fee. Send your package pre-paid freight to us, stating whether you prefer a refund or an exchange. If an exchange is requested, you must state the order number and item description. Please, include your phone number and email address (if you have one) so we can contact you.

You are responsible for the cost of returning the items to us. Please return merchandise via UPS or United States Postal Service to ensure safe and traceable delivery. Use the following shipping address for all returns:

Timber Ridge Furniture
4096 Five Mile Point Rd.
Ahmeek, MI 49901

Phone - 906-337-2060
Email - info@timberridgefurniture.com
Note: We do not reimburse for shipping charges. The replacement item will also be charged shipping as well.

Damaged Shipments:
Please inspect your shipment for damage when it arrives and before the driver leaves. If you notice damage to the packaging, determine if there is damage to the product, and if the product is damaged please take pictures of the packaging, and of the damage you notice to send to us by email at info@timberridgefurniture.com. You should refuse the shipment and send it back with the driver.

Credits:
A credit will be issued as soon as we receive your return. It may take up to 2 billing periods for a refund to appear on your credit card statement.

VeriSign Secure Server:
The information you submit to us is safe on a VeriSign secure server with full 128 bit encryption to reduce the risk of fraud and identity theft. Your security is as important to us as it is to you. We also have appropriate physical, electronic, and managerial procedures in place to safeguard and secure your information.

Privacy
Your privacy is important to us. We guarantee that the information we collect during the order process will not be shared with any other party other than those necessary to complete your order. We hate junk mail as much as you do, so rest assured that your information will not be shared or sold to any other party.

Make us your source for log home furniture for your home, garden, and patio.